Privacy Policy

Effective Date: May 22, 2026 | Last Updated: May 22, 2026

Welcome to Pizza Factory. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website pizza-factory.rest, place an order with us, or otherwise interact with our services. Please read this policy carefully. If you disagree with its terms, please discontinue use of our website and services immediately.

This Privacy Policy applies to all information collected through our website (pizza-factory.rest), as well as any related services, sales, marketing, or events. By accessing or using our website and services, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy.

1. Who We Are

Pizza Factory is a food service business operating in the United States. We provide pizza and related food products to our customers through our website, in-store visits, phone orders, and third-party delivery platforms.

Business Name: Pizza Factory
Website: pizza-factory.rest
Email: [email protected]

For all privacy-related inquiries, questions, or concerns, please contact us directly using the contact information provided at the end of this policy.

2. Information We Collect

We collect information about you in a variety of ways depending on how you interact with us. The categories of information we collect include the following:

2.1 Personal Information You Provide to Us

When you register an account, place an order, sign up for our newsletter, contact our customer service team, participate in a promotion, or otherwise communicate with us, we may collect the following types of personal information:

Contact Details: First and last name, email address, mailing or delivery address, and telephone number.
Account Credentials: Username, password, and similar security information used for authentication and account access.
Order Information: Details about the food items you order, special instructions, delivery addresses, and order history.
Payment Information: Billing address, credit/debit card details, or other payment data. Note that full payment card numbers are processed by our secure third-party payment processors and are not stored on our servers.
Communications: Records of your correspondence with us, including emails, chat messages, and feedback forms.
Preferences: Your food preferences, dietary restrictions, and favorite menu items if you choose to share them.
Promotional Entries: Information submitted when you enter a contest, sweepstakes, or other promotion.

2.2 Information Collected Automatically

When you visit our website pizza-factory.rest, certain information is automatically collected by our servers and analytics tools, including:

Device Information: Type of device you use (desktop, mobile, tablet), operating system and version, browser type and version, device identifiers, and hardware model.
Log Data: IP address, access times and dates, pages viewed, links clicked, referring URLs, and the duration of your visit.
Location Data: General geographic location inferred from your IP address. If you grant permission, we may also collect precise location data to provide delivery services.
Usage Data: Information about how you navigate and interact with our website, including which pages you visit most frequently, items you add to your cart, and features you use.
Cookie and Tracking Data: Information collected via cookies, pixel tags, web beacons, and similar tracking technologies (see Section 8 for more details).

2.3 Information from Third Parties

We may also receive information about you from third-party sources, such as:

Social Media Platforms: If you connect your account with or log in through a social media platform (e.g., Facebook, Google), we may receive basic profile information as permitted by your privacy settings on that platform.
Delivery Partners: Third-party delivery platforms may share information with us related to orders placed through their services.
Payment Processors: Our payment processors may provide us with certain transactional information in connection with payments you make.
Analytics Providers: We may receive aggregated or anonymized data from analytics providers that help us better understand our audience and website performance.
Marketing Partners: We may receive information about you from marketing partners when you interact with their advertisements or services related to our business.

3. How We Use Your Information

We use the information we collect for a variety of legitimate business purposes, including but not limited to:

3.1 Service Provision and Order Fulfillment

To process and fulfill your food orders, including coordinating delivery or pickup.
To create, manage, and maintain your account with us.
To process payments and send you receipts, invoices, and order confirmations.
To provide customer support and respond to your inquiries, complaints, or feedback.
To manage loyalty programs, rewards, or special member benefits.

3.2 Analytics and Service Improvement

To analyze usage patterns and trends to improve our website, menu offerings, and overall customer experience.
To conduct research and analytics to understand customer preferences and behaviors.
To monitor and analyze the effectiveness of our marketing campaigns and promotions.
To troubleshoot technical issues and maintain the security and performance of our website.
To develop new products, features, and services based on customer demand and feedback.

3.3 Marketing and Communications

To send you promotional emails, newsletters, special offers, and updates about our menu or services, where you have given your consent or where we have a legitimate interest to do so.
To display targeted advertisements on our website and third-party platforms based on your interests and browsing behavior.
To notify you about changes to our menu, business hours, services, or policies.
To invite you to participate in surveys, promotions, contests, or events.

You may opt out of receiving marketing communications from us at any time by clicking the "unsubscribe" link in any marketing email, contacting us at [email protected], or updating your account preferences. Please note that even if you opt out of marketing communications, we may still send you transactional or service-related communications.

3.4 Legal and Compliance Purposes

To comply with applicable federal, state, and local laws and regulations.
To enforce our Terms of Service and other agreements.
To detect, prevent, and address fraud, security breaches, and other prohibited activities.
To respond to lawful requests from governmental authorities or law enforcement agencies.
To protect the rights, property, or safety of Pizza Factory, our customers, employees, or the public.

4. Sharing Your Information with Third Parties

We do not sell your personal information to third parties. However, we may share your information in the following limited circumstances:

4.1 Service Providers

We engage trusted third-party companies and individuals to perform services on our behalf, including but not limited to payment processing, website hosting, data analytics, email delivery, customer support, delivery logistics, and marketing assistance. These service providers are given access to your personal information only as necessary to perform their functions and are contractually obligated to maintain the confidentiality and security of your information. They are not permitted to use your personal information for any purpose other than providing services to us.

4.2 Business Transfers

If Pizza Factory is involved in a merger, acquisition, asset sale, financing, bankruptcy, or other corporate transaction, your personal information may be transferred to the acquiring entity or successor business as part of that transaction. We will notify you of any such change in ownership or control via email and/or a prominent notice on our website, and inform you of any choices you may have regarding your personal information.

4.3 Legal Requirements and Protection of Rights

We may disclose your information if required to do so by law or in response to valid requests by public authorities (such as a court order or government agency subpoena). We may also disclose information when we believe disclosure is necessary to:

Comply with a legal obligation under applicable federal or state law.
Protect and defend the rights or property of Pizza Factory.
Prevent or investigate possible wrongdoing in connection with our services.
Protect the personal safety of users of our services or the public.
Protect against legal liability.

4.4 With Your Consent

We may share your personal information with other third parties with your explicit consent or at your direction, such as when you authorize a third-party application to access your account or when you participate in a co-branded promotion with a partner.

4.5 Aggregated or Anonymized Data

We may share aggregated or anonymized data that does not personally identify you with third parties for research, marketing, analytics, and other legitimate business purposes.

5. Data Security

We take the security of your personal information seriously and implement a variety of technical, administrative, and physical security measures designed to protect your personal data from unauthorized access, use, disclosure, alteration, or destruction. These measures include:

Encryption: We use industry-standard SSL/TLS encryption to protect data transmitted between your browser and our website. Payment information is encrypted using PCI-DSS compliant protocols.
Access Controls: Access to personal information is restricted to authorized employees, contractors, and service providers who need to know that information in order to process it on our behalf. All personnel with access to personal data are subject to confidentiality obligations.
Secure Storage: Personal data is stored on secure servers with appropriate firewall protections and intrusion detection systems.
Regular Security Audits: We periodically review our information collection, storage, and processing practices to guard against unauthorized access.
Incident Response: We maintain a data breach response plan and will notify affected users and relevant authorities in accordance with applicable law in the event of a security incident.

Important: While we implement safeguards designed to protect your information, no security system is impenetrable. We cannot guarantee that unauthorized third parties will never be able to defeat our security measures or misuse your personal information. You provide your personal information at your own risk. You are responsible for keeping your account credentials confidential.

6. Your Privacy Rights

Depending on your location within the United States, you may have certain rights regarding your personal information. We are committed to honoring these rights in accordance with applicable law.

6.1 Rights for California Residents (CCPA/CPRA)

If you are a resident of California, you have specific rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA). These rights include:

Right	Description
Right to Know	You have the right to request that we disclose what personal information we collect, use, disclose, and sell about you.
Right to Delete	You have the right to request that we delete personal information we have collected from you, subject to certain exceptions.
Right to Correct	You have the right to request that we correct inaccurate personal information we maintain about you.
Right to Opt-Out of Sale/Sharing	You have the right to opt out of the sale or sharing of your personal information for cross-context behavioral advertising purposes.
Right to Limit Use of Sensitive Personal Information	You have the right to limit the use and disclosure of sensitive personal information to only what is necessary to perform the services requested.
Right to Non-Discrimination	We will not discriminate against you for exercising any of your CCPA/CPRA rights.
Right to Data Portability	You have the right to receive a copy of your personal information in a structured, commonly used, and machine-readable format.

To exercise any of your California privacy rights, please submit a verifiable consumer request to us at [email protected]. We will respond to your request within 45 days as required by law. We may need to verify your identity before processing your request.

6.2 General U.S. Privacy Rights

Regardless of your state of residence, we respect the following general privacy rights for all of our customers:

Right to Access: You may request access to the personal information we hold about you by contacting us at [email protected].
Right to Correction: If any personal information we hold about you is inaccurate or incomplete, you may request that we update or correct it.
Right to Deletion: You may request that we delete your personal information, subject to certain legal exceptions (such as legal obligations or fraud prevention).
Right to Opt-Out of Marketing: You may opt out of receiving marketing communications at any time as described in Section 3.3 of this policy.
Right to Portability: Where technically feasible, you may request a copy of your personal data in a portable format.

To exercise any of these rights, please contact us using the information provided in the Contact section of this policy. We will make every effort to respond to your request within 30 to 45 days.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. Our general retention practices are as follows:

Category of Data	Retention Period
Account Information	For the duration of your account plus 3 years after account closure
Order and Transaction Records	Up to 7 years for tax and accounting purposes
Marketing Preferences and Consent Records	Until you withdraw consent, plus 3 years thereafter
Customer Support Communications	Up to 3 years from the date of the interaction
Website Usage and Analytics Data	Up to 2 years from collection
Cookie Data	Varies by cookie type (see Section 8)
Legal and Compliance Records	As required by applicable federal or state law, typically up to 7 years

When personal information is no longer required, we will securely delete or anonymize it in accordance with our data retention and disposal procedures. In some circumstances, we may anonymize your personal information so that it can no longer be associated with you, in which case we may retain and use such anonymized data indefinitely without further notice.

8. Cookies and Tracking Technologies

Our website pizza-factory.rest uses cookies, web beacons, pixel tags, and similar tracking technologies to enhance your browsing experience, analyze website traffic, and personalize content and advertisements. Here is a brief overview of how we use these technologies:

Strictly Necessary Cookies: These cookies are essential for the proper functioning of our website and cannot be switched off. They are typically set in response to actions you take, such as setting your privacy preferences, logging in, or filling out forms.
Performance and Analytics Cookies: These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us understand which pages are most and least popular and how visitors move around our website.
Functionality Cookies: These cookies enable our website to provide enhanced functionality and personalization, such as remembering your preferred language, location, and past orders.
Targeting and Advertising Cookies: These cookies may be set through our website by our advertising partners to build a profile of your interests and show you relevant advertisements on other websites.

You can control or disable cookies through your browser settings. However, please note that disabling certain cookies may affect the functionality of our website and your ability to place orders. For more detailed information about our use of cookies and how to manage your preferences, please refer to our full Cookie Policy, available on our website.

We may also use Google Analytics, Meta Pixel, and other third-party analytics and advertising tools. These services collect information about your use of our website and may combine it with information about your use of other websites. These third parties have their own privacy policies governing the use of such information, and we encourage you to review them.

9. Children's Privacy

Age Restriction: Our website and services are intended for use by individuals who are 18 years of age or older. We do not knowingly collect personal information from children under the age of 18.

Pizza Factory does not direct its website or services to individuals under the age of 18, and we do not knowingly collect personal information from minors. If you are a parent or guardian and you believe that your child under the age of 18 has provided us with personal information without your consent, please contact us immediately at [email protected]. Upon verification, we will take steps to delete such information from our records as promptly as possible.

We comply with the Children's Online Privacy Protection Act (COPPA), which prohibits the collection of personal information from children under the age of 13 without verifiable parental consent. If we become aware that we have inadvertently collected personal information from a child under 13, we will delete that information immediately and take steps to prevent such collection from occurring in the future.

10. International Data Transfers

Pizza Factory is based in the United States, and the information we collect is governed by U.S. law. Our primary data storage and processing infrastructure is located within the United States. If you are accessing our website from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your home country.

If we transfer personal data to third-party service providers located outside the United States, we will ensure that appropriate safeguards are in place to protect your information in accordance with applicable privacy laws. Such safeguards may include contractual data protection obligations or other legally recognized transfer mechanisms.

By using our website and services, you acknowledge and consent to the transfer of your personal information to the United States and to our processing of your information in the United States as described in this Privacy Policy.

11. Third-Party Websites and Links

Our website may contain links to third-party websites, applications, or services that are not owned or operated by Pizza Factory. This Privacy Policy does not apply to those third-party websites, and we are not responsible for the privacy practices or the content of those sites. We encourage you to review the privacy policies of any third-party websites you visit, as their practices may differ significantly from ours. Clicking on third-party links is done entirely at your own risk.

12. Social Media Features

Our website may include social media features, such as the Facebook Like button, Instagram share button, or other social media widgets. These features may collect your IP address, record which pages you visit on our website, and set a cookie to enable the feature to function properly. Social media features are either hosted by a third party or hosted directly on our website. Your interactions with these features are governed by the privacy policy of the company providing them, and we encourage you to review those policies directly.

13. Compliance with U.S. Federal and State Laws

Pizza Factory is committed to complying with all applicable U.S. federal and state privacy laws and regulations, including but not limited to:

Federal Trade Commission (FTC) Act: We comply with the FTC's consumer protection regulations, which prohibit unfair or deceptive practices in the collection and use of personal information.
California Consumer Privacy Act (CCPA) / California Privacy Rights Act (CPRA): We honor the rights of California residents as described in Section 6.1 of this policy.
CAN-SPAM Act: All marketing emails we send comply with the CAN-SPAM Act, including providing a clear mechanism to unsubscribe from marketing communications.
Children's Online Privacy Protection Act (COPPA): We comply with COPPA's requirements regarding the collection of personal information from children under 13, as described in Section 9.
State-Specific Laws: As additional state privacy laws come into effect across the United States, we will update our practices to comply with those laws as applicable.

14. How to File a Complaint

If you have concerns about how we handle your personal information, we encourage you to first contact us directly at [email protected] so that we can address your concerns. We take all privacy complaints seriously and will respond to your inquiry within a reasonable timeframe.

If you are a California resident and are not satisfied with our response, you have the right to file a complaint with the California Privacy Protection Agency (CPPA) or the California Attorney General's Office:

California Privacy Protection Agency: cppa.ca.gov
California Attorney General: oag.ca.gov/privacy

Residents of other states may have the right to file complaints with their respective state attorney general's office or consumer protection agency. We encourage you to contact your state's relevant authority if you have unresolved concerns about our privacy practices.

Additionally, complaints related to deceptive or unfair business practices may be submitted to the Federal Trade Commission (FTC) at ftc.gov or by calling 1-877-FTC-HELP (1-877-382-4357).

15. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. When we make material changes to this policy, we will notify you by posting the updated policy on our website with a new "Last Updated" date and, where appropriate, by sending you an email notification. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

Your continued use of our website and services after the posting of any changes to this Privacy Policy constitutes your acceptance of those changes. If you do not agree with the revised policy, please discontinue your use of our website and services and contact us to request deletion of your personal information.

16. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please do not hesitate to contact our privacy team using the information below:

Privacy Inquiries — Pizza Factory

Business Name: Pizza Factory

Website: pizza-factory.rest

Email: [email protected]

When contacting us about a privacy matter, please include your name, contact information, a clear description of your request or concern, and any relevant details to help us address your inquiry efficiently. We are committed to resolving all privacy-related concerns in a timely and professional manner.

We will make every reasonable effort to respond to your inquiry within 30 days of receipt. For requests made under the CCPA/CPRA by California residents, we will respond within 45 days, with a possible extension of an additional 45 days when reasonably necessary, provided that we give you notice of the extension within the first 45-day period.